This error message appeared several times. If I wasn't there to simply exit the error message, the user would have been really confused. Then after that, it prompts error messages to check the file path or something of the like. Once you reject that prompt, selecting a printer from the list isn't too difficult until you realize that once it tries to add a printer, it asks for confirmation from the touch screen. It does that from the start of the app, which you can reject of course, but I find this to be incredibly annoying still. This app will ask you several times if you want to create an HP Account. I haven't even gotten to the HP Smart app. That's just the Microsoft Store portion of it. When I opened the App, it asked me to sign into Microsoft again, which I did not have to do, but was still annoying. I had to download HP Smart through the Microsoft Store (gross) and which then prompted me to sign into Microsoft, which I did not have to do, but was still annoying.

They do not offer the Printer Drivers separately, unless if I go to a third-party, but in my organization, and I'm sure most, would advise against that for reasons such as malware, security breaches etc. So you would think: 'Cool, lets just go online and install the universal print driver for this printer,' right?Īs far as most modern HP Printers go, they require you to download an app called HP Smart which includes the printer drivers. They set it up on the Wi-Fi with no issues, and their laptop was on Wi-Fi as well. They were using an HP OfficeJet 9010 printer. I recently had to setup a printer for one of my clients while they are working from home.

Hp usb optical mouse driver unavailable